Frequently Asked Questions

Q: I've installed a Focus software program and when I run the program it crashes and I get an error message that refers to OpengGL. What can I do?
A: This is related to OpenGL 3D graphics and can happen whilst running the programs on PCs which have low specification graphics cards. Please click here for a solution.

Q: Will Focus eLearning online resources run on a Learning Platform (VLE)?
A: Yes, We we supply a direct login to our website.

Q: Are Focus resources Windows 7 and Windows 8 compatible and will they run on both 32 bit and 64 bit operating systems?
A: Yes. Windows 7 software site licence upgrades are available for all Focus Educational Software programs. Upgrades can be purchased direct from Focus and cost just £45.00 per program. Print a Windows 7/8 upgrade order form.

Q: What do I do if I encounter a split 3D animation screen when running the Bee-Bot Lesson Activities program?
A: This occasionally happens on PCs with low specification graphics cards. Re-run the install program and select Install MESA 3D Library. This is explained in the Readme file on the CD.

Q: How does the Focus product licensing work?
A: Please click here for information.

Q: Is Focus software network compatible?
A: Yes.

Q: What are the system operating requirements for Focus Software
A: Windows® XP or later.

Q: Are Focus eLearning resources accessible online?
A: We have our own eLearning Web Server which allows easy unlimited access 24/7.

Q: Will the software work on an Mac®?
A: Yes, if the Mac® is running Windows.

Q: How many users are covered by a Focus Site Licence?
A: Unlimited users within a school/college site.

Q: When installing Focus applications what's the command line for deploying the titles remotely?
A: There are two installs on the cds. The *.exe is a non-msi install, which is primarily intended for single PC installations. You can run these as silent installs with the following command line parameters:

/SILENT or /VERYSILENT       e.g. Setup.exe /VERYSILENT

When Setup is silent the wizard and the background window are not displayed but the installation progress window is. When a setup is very silent this installation progress window is not displayed. If you are deploying on a network, you will probably want to use the msi, which is also on the cd. For the msi installs, there's a list of command line parameters here:
N.B. In both cases, the required files for the programs are external to the setup.exe or the msi. See the readme file on the cd for details. If the silent install 'fails' the UAC may need to be temporarily switched off.

Q: Who do I contact if I have a problem running the software?
A: Technical support and order enquiries can be emailed to our contact page. We endevour to reply within 24 hours.

  • Focus Educational Software Ltd
  • PO Box 52
  • Truro
  • Cornwall
  • TR1 1ZJ
  • UK
  • Web:
  • Email:
  • Tel: 01872 241672
  • Fax: 01872 222391